Refund policy

Returns, Repairs & Warranty

Thank you for choosing Workers Wood. Every piece we create is built to order using solid materials and careful craftsmanship. Because our work is custom, our return process is designed to reflect that while still ensuring you’re supported if something isn’t right.

Custom Orders & Returns

Made-to-Order Pieces
Since our products are built specifically for you, we’re unable to accept returns or provide refunds for changes of mind once production has started or the item is complete.

If Something Arrives Damaged

If your order arrives damaged or you believe there’s an issue with workmanship, please reach out as soon as possible so we can review and help resolve it.

How to Start the Process

  • Contact us once the issue is noticed

  • Provide clear photos showing the concern

  • Include your order details so we can review them quickly

How We Resolve Issues

After assessing the situation, we’ll determine the most appropriate solution. Depending on the circumstances, this may include:

  • Repairing the item on site

  • Bringing the piece back to our workshop for repair

  • Replacing it with a comparable item

  • Issuing a refund where appropriate

Our goal is always to choose the option that best reflects the quality we stand behind.

Our Craftsmanship Guarantee

We offer a 5-year craftsmanship warranty covering defects related to construction or workmanship from the original purchase date.
(Full warranty details are available on our Warranty page.)

Questions or Concerns

If you need assistance with an order or want to report an issue, just reach out. We’re here to help and committed to making sure you feel confident in your Workers Wood piece.